FAQs

Order any day by 5PM PST and your order will be shipped out on the next business day(Monday-Friday).

Orders can be placed on our Wholesale Ordering Website (account required), or by sending an email to orders@catandcloud.com.

Shoot us an email at wholesale@catandcloud.com, and we'll reset your account.

Sorry to hear the website is not working properly for you! You can email your order to orders@catandcloud.com, or contact Marc or Jean directly.

Rest assured, we've got you covered! First, please go ahead and place your order on our Wholesale Ordering Website and select the fastest shipping option you desire. Then, shoot us an email at wholesale@catandcloud.com with the subject line VERY EMERGENCY, and we will get you taken care of!

Shoot us an email at wholesale@catandcloud.com, and we'll make it happen for you!

The most current coffee menu can always be found on our Wholesale Ordering Website.

We offer our wholesale partners a 20% discount on merch! You can check out what we have available on our retail website. If you wish to add some merch to your coffee order, just shoot us an email at wholesale@catandcloud.com with the desired products, and we will add it into the mix.

Orders can be paid for via credit card at the time of purchase through the Wholesale Ordering Website. Alternatively, you can select the "Pay by Invoice" option during checkout, and we will charge your card on the Friday of the week the order ships. We require a credit card on file for all of our wholesale partners, which we can take over the phone during onboarding.

We ship orders every day Monday – Friday. Orders placed by 5PM PST will be shipped out on the following business day.

Shipping is free on orders of 25 lbs or more. For orders smaller than 25 lbs, you will be able to see the shipping cost during the checkout process. If you need an exact shipping quote, feel free to shoot us an email at wholesale@catandcloud.com.

We ship our wholesale orders via UPS. We can also ship with USPS upon request, but UPS is generally more cost-effective and reliable.

Depends on your location and the service that your order is shipped with! By default we ship orders via UPS Ground, which typically arrives within 1-5 business days depending on your location. Feel free to email us at wholesale@catandcloud.com and we can tell you exactly what to expect!

First, you can double check the tracking link to see if there are any updates. Then feel free to email us at wholesale@catandcloud.com and we are happy to investigate further.

We have all the information about our coffees available on both the online wholesale menu, as well as our retail website. If you have questions outside of the information available, shoot them over to us at wholesale@catandcloud.com and we will do our best to get you an answer!

We recommend using coffee within 30 days of the labeled roast date. This isn’t to say that the coffee won’t be usable after that 30th day, but we have found that this window will get you the tastiest results. We also don’t recommend using coffee within the first 4 days of it being roasted, so it has time to settle and de-gas.

Our coffees are optimized at a 1:16 brew ratio – that's 1 gram coffee : 16 grams water. This goes for pour over, batch brew, and really any method of making brewed coffee!

Our coffees are super versatile with multiple brew methods, so we would definitely encourage you to experiment with different coffees on different brew methods! That said, here are some tried and true recommendations for coffees on our menu that are great for specific brew methods:

Espresso

• The Answer: 19.1 – 19.8 grams in, 31 – 33 grams out, 25 – 31 seconds

• The Truth: 19.1 – 20.5 grams in, 40 – 44 grams out, 25 – 32 seconds

• Night Shift: 18.9 – 19.4 grams in, 30 – 33 grams out, 25 – 30 seconds

• Brazil Fazenda Rainha: 19.1 – 19.8 grams in, 31 – 33 grams out, 25 – 31 seconds

• Ethiopia Natural: 19.1 – 19.6 grams in, 40 – 44 grams out, 25 – 30 seconds

Drip (Batch Brew)

• Dark Roast – Night Shift, After Party

• Medium Roast –The Answer, Ethiopian Natural, Brazil Fazenda Rainha

• Light Roast – Any single origin not already listed (rotating menu)

Pour Over

For pour over, we recommend selecting coffees from the menu that fit the bill for the slot you are looking to fill. We have a range of coffees, from single origins that are light, bright, and exciting, to blends like The Answer and Night Shift that are great on their own, but also take milk and sugar like a champ. The question is, what are you looking for from your pour over coffees?

Cold Brew

• The Answer – for balanced and versatile

• Night Shift – for traditional chocolate and roasted nuts

• Ethiopian Kercha Natural – for blueberries and dark chocolate

• The Truth – for light and exciting

We approach barista training in a simple, but intuitive way to give new baristas confidence in the motions and muscle memory needed to prepare espresso, as well as a fundamental understanding of the concepts needed to dial in tasty espresso, get an even extraction, and steam perfect silky milk. 

Our intro barista training covers an equipment overview, bar setup/organization, what espresso is, the espresso recipe, extraction theory, and milk steaming. We also cover our mission with coffee, and how to seek out and identify these flavors. Our goal with training is to get new baristas as comfortable as possible with the equipment and motions of making coffee. We are firm believers that by establishing good technique and execution, and laying the foundation for the basic concepts of dialing in and extraction, new baristas will have a strong base to continue to build upon.

In addition to barista training, we also offer our Coffee Class as a wholesale partner exclusive. This covers the basics of what coffee is, where it comes from, the different processing methods, and how all of these impact flavors. Coffee has a long supply chain, with many steps to the process, all of which can and will have an impact on the overall quality and flavors we find in the end cup. We hope that learning this information gives baristas a deeper sense of appreciation for coffee, and all the steps that go into making it the delicious end product that we serve. You can book the coffee class here.